Shopping on NORWICH-CAMPING.co.uk 

You can order items displayed on this website by

(a) Telephoning us on one of the numbers listed on the Sales page,
(b) Faxing or Posting the completed NORWICH CAMPING & LEISURE order form to the address shown on the Contact page or
(c) using the on-line shopping facility.

Once an order is placed using the on-line shopping facility you will receive an e-mail confirmation automatically (please do not respond to this unless any of the details are incorrect). The fact that you have received an e-mail notification does not mean that we will be able to fulfill your order.
If for any reason we are not able to fulfill your order we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate.

Prices on NORWICH-CAMPING.co.uk

• Our current prices are as displayed on the website.
  
• We will endeavor to ensure that the prices shown on this website are correct. If for any reason the prices of any items are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments made or due will be adjusted or refunded to account for any changes or refunds as the circumstances dictate. 
  
• All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order. 
  
• All prices are inclusive of VAT charged at the current rate.

Payments to NORWICH-CAMPING.co.uk

• You can pay for your goods by Visa, MasterCard or American Express credit cards or by Switch, Solo or Delta debit cards. 
  
• You can also pay for your goods by Cheque or Postal Order. 
  
• We currently charge Credit/Debit card accounts within one working day from date of order. 
  
• All Credit/Debit card transactions conducted over the internet are encrypted to minimise the risk of third party attack and misuse of the details therein. 
• Norwich Camping reserves the right to refuse service, and/or cancel your orders or passwords at our complete discretion, in particular, but without limitation, if we believe that you are violating any applicable law or are acting detrimentally to our interests.

Delivery of Goods

• We will endeavor to deliver your goods as soon as possible and will try to meet your delivery instructions. 
  
• We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery. 
  
• If you refuse a delivery without prior consent from us you will be liable for the return delivery costs. 
  
• If you do not receive your goods within the stated delivery period please contact us by telephone or e-mail and we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to use our on-line tracking system to monitor your delivery. 

If you have a Complaint

In the first instance please contact Norwich Camping & Leisure on (01603) 434394 / 436120 or by email at sales@norwich-camping.co.uk , stating clearly the nature of your complaint. 
Your complaint will be dealt with within 5 working days by one of the Partners. 
If for any reason a decision cannot be made within 5 working days, we will investigate your complaint thoroughly and keep you updated as to its progress. 
If we find that you have a valid complaint we will endeavor to reach an amicable settlement as well as offering a full written apology from Norwich Camping & Leisure. 
If we find that your complaint is not valid you will be contacted stating the reasons for our findings. 
If you are still unhappy with the outcome at this stage you have the right to take your case to a suitable arbitration service. 

Our responsibility to you

• We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. 
  
• We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. 
  
• You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. 
  
• We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. 

Copyright /Trademarks/Data Protection

• All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. 
  
• You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. 
  
• We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy. 
  Links to other websites and services

Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. 

We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary. 
These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.